The Plaza Pelicanos offers over 290 rooms throughout 3-floor buildings, a children's club, adults and children's swimming pools, restaurants, meeting rooms (small groups), tennis courts, beach access, baby sitting and child care, and room service. There are also daily and nightly activities, tennis, and non-motorized water sports and activities.

Rooms come with air conditioning, in-room safes, and cable/satellite television. Some rooms have terraces; most rooms have ocean or pool views. Rooms have two double or one king-size bed and marble bathtubs. Handicapped rooms are available.

Restaurants include Pergolas (Themed international buffet cuisine), El Huerto (Themed international buffet cuisine), Tamayo (Mexican-Mediterranean fusion), Caruso (Italian), and Temaki (Sushi Bar). Additionally there is room service during limited-hours.

Activities at the hotel include:

• Kid's Club (tennis clinic, pool, soccer, picnic at the beach, swimming classes, movies, games at the garden)
• Daily activity and sports program (kayak tour, walking tour, stretching, yoga, snorkeling, aquaerobics, bingo, Spanish classes, dancing classes, basketball, soccer, water polo, cooking classes)
• Nightly shows (Mime Show, Mexican Dinner Fiesta, Casino Night, International Dinner Show, Fascination Circus, Tropical Live Band, Karaoke)
• Tennis courts (rackets and balls provided)
• Non-motorized sports offered are kayaking, boogie boarding, snorkeling, and an introductory dive lesson at the pool

Guests can choose either Club or Grand Section all-inclusive plans. Club all-inclusive offers:

• Accommodations as selected
• Standard room with garden or pool view.
• Bathroom amenities
• Breakfast, lunch and dinner buffet style.
• Room service with continental breakfast
• A la Carte specialty restaurants (reservation required): Italian, Mexican-Mediterranean fusion and Sushi bar.
• Activities in pool and beach including a Mini Club program for kids 4 to 10 years and from 11 to 15 years.
• Adult pool with bar service.
• Alcoholic and non-alcoholic beverages
• Midnight snacks from 11:00 pm to 1:00 am.
• Nightly entertainment with theme nights
• Non-motorized water sports (kayak, boogie board, snorkel, dive classes in the pool)
• Snacks by the pool with Deli style variety (hamburgers, hot dogs, french fries and sandwich station) and Marinero (ceviches, aguachile, tuna fish) during afternoon
• Use of tennis courts (racket and balls included)

Grand Section all-inclusive features:

• Personalized check in
• Standard room with garden or ocean view, bath robe and safe deposit box.
• Bathroom amenities (shampoo-conditioner, body lotion, bath and facial soap and shower cap)
• Breakfast, lunch and dinner buffet style
• Room service from early morning until afternoon
• A la Carte specialty restaurants (reservation required): Italian, Mexican-Mediterranean fusion and Sushi bar
• Activities in pool and beach including a Mini Club program for kids 4 to 10 years and from 11 to 15 years
• Adult pool with bar service
• Midnight snacks from 11:00 pm to 1:00 am
• Nightly entertainment with theme nights
• Non-motorized water sports (kayak, bogie board, snorkel, dive classes in the pool)
• Premium alcoholic and non-alcoholic beverages
• Snacks by the pool with Deli style variety (hamburgers, hot dogs, french fries and sandwich station) and Marinero (ceviches, aguachile, tuna fish) from Noon to 5:00 pm
• Use of tennis courts (racket and balls included)
• Waiter service at pool
• 24 hours food and beverage according to a established plan
• Baby Care program (designated area to warm milk, wash and sterilize bottles and formula preparation)
• Concierge for pool and beach
• Use of games room
• Use of gym